Privacy Policy

1. Scope and Applicable Law

This Privacy Policy describes how Chargewrfilter ("we", "us", "our") collects, uses, stores, and discloses personal information when you visit our website at https://chargewrfilter.world/ or contact us through our enquiry form.

We are committed to protecting your privacy in accordance with:

• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs);
• The General Data Protection Regulation (EU) 2016/679 (GDPR) where applicable to individuals located in the European Economic Area or the United Kingdom;
• Other applicable state and territory privacy legislation in Australia.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

2.1 Information you provide directly

When you complete our contact form, we collect the following information:

• Full name — to address you in correspondence;
• Email address — to respond to your enquiry;
• Message content — the text of your enquiry;
• GDPR consent record — a record that you acknowledged and agreed to this Privacy Policy at the time of submission.

2.2 Information collected automatically

When you visit our website, we may automatically collect certain technical data, including:

• IP address and approximate geographic location (country/city level);
• Browser type and version;
• Operating system;
• Pages visited, time spent on pages, and referring URL;
• Date and time of access.

This data is collected via server logs and, where you have consented, via analytics cookies. It does not directly identify you unless combined with other information.

3. Purposes and Legal Bases for Processing

We process your personal data only for specific, legitimate purposes. The following table outlines these purposes and the legal basis for processing under the GDPR and the Privacy Act 1988:

• Responding to enquiries — Legal basis: performance of a pre-contractual relationship / legitimate interests. We process the name, email, and message content you submit via the contact form to address your enquiry and respond to you.
• Website security and technical operation — Legal basis: legitimate interests. We process server log data to detect errors, prevent abuse, and maintain the security and stability of our website.
• Analytics (with consent) — Legal basis: consent. Where you have accepted analytics cookies, we process anonymised usage data to understand how visitors navigate our website and to improve its structure and content.
• Compliance with legal obligations — Legal basis: legal obligation. We may retain certain records to comply with our obligations under Australian law.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Retention Periods

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

• Contact form submissions — retained for 24 months from the date of submission, or until the enquiry is resolved, whichever is later. After this period, records are securely deleted.
• Server log data — retained for up to 90 days for security and diagnostic purposes.
• Cookie consent records — retained for 12 months from the date of consent or until consent is withdrawn.
• Analytics data — retained for up to 26 months in anonymised or aggregated form.

Where retention beyond these periods is required by applicable law, we will retain data for that legally mandated period only and securely delete it thereafter.

5. Sharing of Personal Data

We do not sell, rent, or trade your personal information to third parties.

We may share your data with:

• Hosting and infrastructure providers — who host our website and email systems on our behalf, bound by data processing agreements;
• Analytics service providers — where you have consented to analytics cookies, data is shared with our analytics provider in anonymised or pseudonymised form;
• Legal and regulatory authorities — where we are required to do so by applicable law, court order, or to protect our legal rights.

All third-party service providers are required to maintain appropriate technical and organisational security measures and may only process your data for the specific purposes we have defined.

6. International Transfers

Our operations are based in Australia. If your personal data is transferred outside Australia — for example, to a cloud hosting provider operating internationally — we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authority or equivalent mechanisms, to protect your data to a standard consistent with Australian law and, where applicable, the GDPR.

7. Your Rights

7.1 Rights under Australian Privacy Law (Privacy Act 1988)

If you are located in Australia, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate, incomplete, or out-of-date information;
• Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your information in accordance with the APPs.

7.2 Rights under the GDPR (EEA and UK residents)

If you are located in the European Economic Area or the United Kingdom, you have the following rights:

• Right of access — to obtain a copy of the personal data we hold about you;
• Right to rectification — to request correction of inaccurate data;
• Right to erasure — to request deletion of your personal data where no longer necessary;
• Right to restriction — to request that we restrict processing in certain circumstances;
• Right to data portability — to receive your data in a structured, machine-readable format;
• Right to object — to object to processing based on legitimate interests;
• Right to withdraw consent — where processing is based on consent, you may withdraw at any time without affecting the lawfulness of prior processing;
• Right to lodge a complaint — with the relevant supervisory authority in your country of residence.

To exercise any of these rights, contact us at: business@chargewrfilter.world. We will respond within 30 days.

8. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your browser and our website;
• Access controls limiting who within our organisation can access personal data;
• Secure deletion of personal data upon expiry of retention periods;
• Regular review of our security practices.

No method of transmission over the internet or electronic storage is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.

9. Cookies

Our website uses cookies. For full details of the cookies we use, their purpose, and how to manage them, please read our Cookie Policy.

10. Children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are published constitutes acceptance of the updated policy.

12. Contact and Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

If you are located in Australia and are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

If you are located in the EEA or UK, you may contact your local data protection authority.